RETURN & EXCHANGE POLICY

At VDEN Shoes, we strive to provide high-quality products and excellent customer service. Please read our Return & Exchange Policy carefully.

Exchange Eligibility
We accept exchanges only under the following conditions:
• Wrong size received
• Wrong item received
• Defective or damaged item upon arrival
Exchange Requirements
To qualify for an exchange:
• Request must be made within 7 days of receiving the item.
• Item must be unused, unworn, and in its original condition.
• Original packaging, tags, and accessories must be included.
• Proof of purchase and clear photos/videos of the item must be provided.
Non-Exchangeable Items
We do not accept exchanges for:
• Change of mind
• Items that have been used, worn, washed, or damaged by the customer
Sale, clearance, or promotional items
• Requests made beyond the allowed exchange period
Return Shipping
• If the mistake is on our end (wrong item or defective product), we will cover the shipping cost.
• If exchanging due to size preference, the customer may be responsible for the shipping fees.
Important Reminder
Please check our size guide carefully before placing your order to ensure the best fit.
For assistance, kindly message our customer support team with your order number and concern.

Thank you for choosing VDEN Shoes!